Terms of service

Thank you for visiting Candy Apple Company.

We are a small business that believes special moments deserve special treats. Every order represents a customer who has trusted us to be part of a celebration, a thoughtful gift, a family tradition, or simply a well-deserved indulgence.

These Terms & Conditions are intended to explain how our website and ordering process work. While there are a few legal details included, our goal is simple: communicate clearly, treat people fairly, and create a great experience for our customers.


OVERVIEW

Welcome to Candy Apple Co.! The terms "we", "us" and "our" refer to Candyapple & Co.. Candyapple & Co. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Candyapple & Co. is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. By using our website or placing an order, you agree to these Terms & Conditions.

You agree to provide accurate information when placing orders, creating accounts, or communicating with us.

Because our products are handcrafted and made in small batches, availability may vary. We reserve the right to modify products, flavors, packaging, pricing, promotions, or availability without notice. If a product becomes unavailable after an order is placed, we will contact you to discuss available options.

We work hard to ensure that product information and pricing are accurate. However, mistakes occasionally happen. If a pricing error, inventory issue, or other website error affects an order, we reserve the right to cancel or adjust the order. If this occurs, we will contact you promptly and work with you to find an appropriate solution.

Submitting an order does not automatically guarantee acceptance. In rare circumstances, we may need to decline or cancel an order due to product availability, weather concerns, shipping limitations, pricing errors, suspected fraud, or other factors that prevent us from fulfilling an order as expected. If this occurs, we will contact you to discuss available options. Orders containing more than nine (9) items may require additional coordination, customized shipping arrangements, or adjusted delivery schedules. We may contact customers before processing large orders to align expectations so that we can provide the best possible experience.

We make every reasonable effort to accurately represent our products through photographs and descriptions. Because our products are handcrafted, slight variations in appearance, decoration, packaging, or presentation may occur and are considered part of the handcrafted nature of our products. All content on this website, including photographs, logos, graphics, product names, text, and designs, is the property of Candyapple & Co. and may not be copied, reproduced, distributed, or used without written permission.

While we strive to provide exceptional products and service, there are circumstances beyond our control. To the extent permitted by law, Candyapple & Co.'s liability for any claim arising from a purchase or use of our products shall not exceed the amount paid for the product involved. From time to time, weather events, transportation disruptions, supply shortages, carrier delays, natural disasters, or other unforeseen circumstances may affect our ability to fulfill orders as expected. When these situations occur, we will make reasonable efforts to communicate with customers and identify appropriate solutions.

These Terms & Conditions are governed by the laws of the State of Ohio. If a dispute cannot be resolved through direct communication, both parties agree to resolve the matter through binding arbitration conducted in Medina County, Ohio.

Candyapple & Co. may update these Terms & Conditions from time to time. Updated versions will be posted on this page along with the effective date. Continued use of the website after updates are posted constitutes acceptance of the revised Terms. If you have questions regarding these Terms & Conditions, please contact us at orders@candyappleco.com. We appreciate your business and are grateful for the opportunity to be part of your celebrations, gifts, and special moments.